Important announcement

Dear Erbessd Instruments EI-Analytic Customer,

At ERBESSD INSTRUMENTS, 2021 was an amazing year and the next will surely be another successful one for our clients around the world. As we head into 2022, we have some exciting updates to share with you. Please read the instructions below fully, to implement these updates to your current systems.

On January 31st EI-Analytic (www.eianalytic.com) will be down for 4-6 hours as we upgrade the webservice installation and associated databases with some new features that we are sure everyone will benefit greatly from. Some of these include:

  1. Machine Learning Models can now be created for each machine and copied, applied as required.
  2. Enhanced features for analysis like those available within DigivibeMX for Windows.
  3. Database upgrades for future enhancements.

If you are using EI-Analytic (www.eianalytic.com) either route based WiSER™/GX400 data collections or via the Phantom™ it is imperative that the following steps be taken on January 31st

  1. Upgrade your DigivibeMX for Windows software by selecting “check for updates” or by selecting “update now” when prompted by the automatic update window.
  2. Upgrade your iOS/Android WiSER Vibe Pro app if you do not have app automatic update enabled on your mobile device.

It is critical that you perform the updates above prior to connecting to the new EI-Analytic (www.eianalytic.com) website from your mobile or windows device.

Rest assured your data is safe locally, and on the cloud via daily backups.

Should you have any questions or concerns please feel free to contact our team via email at [email protected] or by calling our support desk at +1.877.223.4606 international toll-free.

Thank you for your continued business… we endeavor to provide the very best products, support, and service possible.

The ERBESSD INSTRUMENTS Team

Questions?

Get in touch, we will be happy to help!