{"id":10116787,"date":"2022-05-03T15:13:02","date_gmt":"2022-05-03T20:13:02","guid":{"rendered":"https:\/\/www.erbessd-instruments.com\/?p=10116787"},"modified":"2025-06-17T08:16:05","modified_gmt":"2025-06-17T13:16:05","slug":"troubleshooting-gx400-interface","status":"publish","type":"post","link":"https:\/\/www.erbessd-instruments.com\/fr\/tutorials\/troubleshooting-gx400-interface\/","title":{"rendered":"Troubleshooting &#8211; GX400 Interface"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10116787\" class=\"elementor elementor-10116787\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c6bc34d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c6bc34d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-042598c\" data-id=\"042598c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9416cd elementor-widget elementor-widget-text-editor\" data-id=\"a9416cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\"><span style=\"color: #800000;\">GX400 Known issues<\/span><\/h1><p>\u00a0<br \/>We built the\u00a0<strong>GX400<\/strong> interface from Erbessd Instruments with the best technology. This to ensure efficient and easy communications between your accelerometers, optical sensors, and DigivibeMX. However, there are some known difficulties that may cause problems with the first installation. Here, we will show you how to early solve these issues.<br \/>\u00a0<\/p><h2><span style=\"color: #800000;\">Audio configuration<\/span><\/h2><p><span data-preserver-spaces=\"true\">The\u00a0<\/span><strong><span data-preserver-spaces=\"true\">GX400\u00a0<\/span><\/strong><span data-preserver-spaces=\"true\">interface is configured to be identified as an audio device in the Windows manager. To be more specific, as a <\/span><strong><span data-preserver-spaces=\"true\">microphone<\/span><\/strong><span data-preserver-spaces=\"true\">. This allows the continuous flowing of information and vibration data, keeping every measurement to be\u00a0<\/span><strong><span data-preserver-spaces=\"true\">accurate and noise-free<\/span><\/strong><span data-preserver-spaces=\"true\">.<\/span><br \/><span data-preserver-spaces=\"true\">Sometimes, Windows will set the GX-400 as the <strong>default recording device<\/strong> and this might cause some problems with a variety of programs. If this happens, DigivibeMX will have difficulties distinguishing actual vibration data from noise. To avoid this from happening you just need to<strong> right-click on the sound icon<\/strong> in your taskbar, and click\u00a0<strong>sounds<\/strong> (or sound management). Finally, click microphones and <strong>change the default device to any other but the GX-400.<\/strong>\u00a0<\/span><\/p><h2>\u00a0<\/h2><h2><span style=\"color: #800000;\">Power issues<\/span><\/h2><p><span data-preserver-spaces=\"true\">It should be noted that Windows devices, especially laptops or tablets, change the configuration setting for USB powered devices. Since the\u00a0<\/span><strong><span data-preserver-spaces=\"true\">GX-400\u00a0<\/span><\/strong><span data-preserver-spaces=\"true\">needs the full capability of the USB port, it&#8217;s important to change this configuration for the interface to correctly function. To achieve this you need to do the following:\u00a0\u00a0<\/span><\/p><ul><li>Go to <strong>Device Manager<\/strong><\/li><li>Open <strong>Universal Series Bus<\/strong><\/li><li>Right click on the first device shown on the list and click <strong>Properties<\/strong><\/li><li>Go to <strong>Energy management<\/strong><\/li><li>Uncheck &#8220;Allow the computer to turn off this device&#8221;<\/li><li>Repeat for every device<\/li><\/ul><p><span style=\"color: #ff0000;\"><strong>NOTE<\/strong><\/span>: Some devices might not have this feature, but since there is no way to know which will, it&#8217;s necessary to check everyone.<br \/>\u00a0<\/p><h2><span style=\"color: #800000;\">Windows Updates<\/span><\/h2><p><span data-preserver-spaces=\"true\">As stated in the technical information about DigivibeMX, our system works with <\/span><strong><span data-preserver-spaces=\"true\">Framework 4.6.1\u00a0<\/span><\/strong><span data-preserver-spaces=\"true\">and sometimes Windows updates change the configuration settings of this feature. <\/span><br \/><span data-preserver-spaces=\"true\">It&#8217;s well known to our team that the updates <strong>1903 and 1809<\/strong> might change some important characteristics that allow DigivibeMX to work properly; subsequently, not only the interface but every aspect of DigivibeMX might present difficulties. To easily solve this problem, just update your computer to the latest version of Windows and let the updater install everything it requires.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GX400 Known issues \u00a0We built the\u00a0GX400 interface from Erbessd Instruments with the best technology. This to ensure efficient and easy communications between your accelerometers, optical sensors, and DigivibeMX. However, there are some known difficulties that may cause problems with the first installation. Here, we will show you how to early solve these issues.\u00a0 Audio configuration &#8230; <a title=\"Troubleshooting &#8211; GX400 Interface\" class=\"read-more\" href=\"https:\/\/www.erbessd-instruments.com\/fr\/tutorials\/troubleshooting-gx400-interface\/\" aria-label=\"En savoir plus sur Troubleshooting &#8211; GX400 Interface\">Lire la suite<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[260],"tags":[],"class_list":["post-10116787","post","type-post","status-publish","format-standard","hentry","category-tutorials"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Troubleshooting - GX400 Interface &#8211; ERBESSD INSTRUMENTS<\/title>\n<meta name=\"description\" content=\"GX400 Known issues\u00a0We built the\u00a0GX400 interface from Erbessd Instruments with the best technology. 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